Diobox lets you sell tickets with a secure, simple checkout.
Once you create your first ticket form and connect your payment gateway, you can start selling tickets and accepting payments right away.
The Guest Experience
Guests can buy tickets from your Diobox Event Web Page, from a ticket form embedded on your own website, or in person through the Point of Sale (POS) feature in the Diobox iOS app. Here is an example of a Diobox ticket form.
After a successful purchase, guests receive a confirmation email with their receipt. It includes ticket details, a purchase summary and, optionally, a QR code, so guests have everything they need for the event.
Learn more: Overview of Diobox Ticketing
Article Topics
This document provides detailed instructions on how to:
Create a New Ticket
Go to the Forms page and click + Form in the upper-right corner.
Choose Ticket from the list.
Set Ticket Availability & Attributes
When you create a form, the New Form window opens with the following attributes. You can change them later by editing the form's attributes.
Name and Description: The form name and an optional description. Both appear on the Event Portal and on the guest's receipt.
Ticket Price: A fixed price or a variable amount. See Set the Ticket Price below.
Language: Shows the Language Template the form uses, which is the event's default unless you change it. Click Change Language to use a different template for this form, for example to offer the same event in two languages. Setting a form to a language different from the event's default requires a Corporate plan or higher.
Visibility: Public by default, which lists the form on the Event Portal. Select Private to hide it from the Event Portal listing so it is only available through its direct link.
Closing Time: Ticket sales close on this date and time, and the form then shows a Sale Ended message. Clear the date if you don't want sales to close, even after your event ends.
Quantity: The total number of tickets available. When they are gone, the status changes to Sold Out. Leave it as Unlimited for no limit.
Max per Order: The number of tickets a guest can buy in one order, from 1 to 10. The default is 10. With Deferred Guest Registrations turned on, buyers can purchase several tickets without entering every guest's details at checkout.
Guest Creation Settings: Choose how submissions are added to your guest list: Always create a new guest, Prevent creating duplicates or Restrict to existing guests. See Guest Creation and Restriction Settings.
Submission Message: An optional message shown on the confirmation page after the form is submitted, such as a thank-you note or next steps.
Email Confirmation: Use Event Default follows the setting in Portal → Automated Emails, and shows whether it is currently enabled. Select Disable to stop confirmation emails for this form only.
You can change these settings at any time, even after sales have started.
Set the Ticket Price
Under Ticket Price, choose one of two options:
Regular Pricing: A fixed price that you enter, in your event's currency (for example, USD).
Variable / Donation: Guests choose how much to pay. This is often used for donations or charitable contributions.
Distribute and Sell Tickets
Once your ticket form is created and your payment gateway is connected, you can share tickets with the Diobox email builder or use any of the options below.
Publish Tickets on the Diobox Web Page
The easiest way to sell online. Guests buy tickets on an event page hosted by Diobox.
Share the Ticket Link
Send the ticket link directly to specific people or share it on other platforms.
Sell In Person with the iOS App
The Diobox iOS app turns your iPhone or iPad into a Point of Sale (POS) station. You can accept credit cards and send email receipts on-site in real time.
Embed the Ticket Form on Your Website
Embed Diobox ticket forms on your own website so guests can register and buy tickets without leaving your site.
Guest Payment Options
Guests can pay with several secure payment methods.
Credit Card
To help prevent fraud, guests enter the card security code, country and postal code. Checkout also supports 3D Secure, which may ask guests to verify their identity with their card issuer during payment.
Link
Link is a fast checkout option. It securely saves and fills in a guest's address and payment details on any site where Link is enabled, including details saved while paying another business.
Guests can manage their Link account, view purchase history or contact Link support at link.com.
Apple Pay and Google Pay
Guests can also pay with Apple Pay or Google Pay for added convenience and security.