Diobox allows you to export ticket order data for reporting, reconciliation, and accounting. Exports are generated as CSV files and sent to the team member who requests them.
To access the export option, go to the Guests tab, click the Guests dropdown in the upper right corner, and select Export Guests.
For ticketing and payment reporting, select Form Submissions. This option exports all ticket orders, including primary guest details, ticket information, payment method, and receipt links.
After clicking Export, the system will generate a CSV file and email it to the address shown in the export window. Generation time depends on event size, but most typical events are processed within about one minute.
If you do not receive the email:
Confirm that the email address shown in the export modal is correct
Check your spam or junk folder
Make sure your organization’s email filters are not blocking automated emails
What Is Included in this CSV File
The file can be opened in Excel, Google Sheets, or any spreadsheet program. It includes the following columns:
Date
Guest Name
Guest Email
Summary, the name of the ticket or registration form submitted
Gross Sales, the ticket price paid
Net Sales, the amount after fees are deducted
Payment, such as free, cash, or credit card
Receipt, a direct link to the guest’s order receipt
For details on other export options, see: Export Guest Data
Stripe Reporting
Online ticket payments are processed through Stripe. While the Form Submissions export provides event level reporting inside Diobox, Stripe offers additional financial reporting directly in your Stripe Dashboard.
Within Stripe, you can export payout reports, review deposits, download transaction level data, and access detailed fee breakdowns. For accounting and bank reconciliation, Stripe reporting may provide more granular financial data than the Diobox export.