The ticketing module can be used with any of Diobox Plans, including the free plan, which allows unlimited guests to place ticket orders and register for your event.

How Ticketing Works

Diobox connects to your Stripe account to accept payments for selling tickets on your event website or processing credit cards using the Diobox iOS app.

At the time of the transaction, the Stripe fees and the Diobox fees are subtracted from the ticket price. Then, all remaining proceeds are posted to your Stripe account instantly and usually transferred to your bank account on a 2-day rolling basis. Diobox never holds on to your ticket sales.

Breakdown of Fees

Your Proceeds = Your Ticket Price – Stripe Payment Fee – Diobox Ticketing Fee

What is Stripe?

Stripe is a payment gateway for accepting credit cards online and building a payment infrastructure for your company. Businesses of every size and industry use Stripe to accept and manage payments online.

Diobox is Verified Partner of Stripe and integrates with Stripe on both the Web App and the iOS App. If you don’t have a Stripe account, you can create a free Stripe account or open your Event Settings: Ticketing & Payments.

Stripe Fees

Stripe charges 2.9% + $0.30 per transaction in the United States. This is known as a payment processing fee, which Diobox does not control.

For all supported currencies and the transaction fees in Stripe, refer to this page: https://stripe.com/docs/currencies

Diobox Fees

Free Tickets

Diobox is 100% free for free tickets and you won't pay any fees.

Paid Tickets

Diobox charges a ticketing fee of 2.5% + $0.70 per ticket in the United States. This fee varies depending on the country and currency. Below is a list of accepted currencies and their associated fees.

Currency

Diobox Fee

AUD – Australian Dollar (A$)

2.5% + A$1.00 per ticket

CAD – Canadian Dollar (C$)

2.5% + C$1.00 per ticket

CHF – Swiss Franc (CHF)

2.5% + CHF 0.70 per ticket

EUR – Euro (€)

2.5% + €0.65 per ticket

GBP – British Pound (£)

2.5% + £0.55 per ticket

HKD – Hong Kong Dollar (HK$)

2.5% + HK$5.50 per ticket

ILS – Israeli New Sheqel (₪)

2.5% + ₪2.50 per ticket

MXN – Mexican Peso (MEX$)

2.5% + MEX$14.00 per ticket

NZD – New Zealand Dollar (NZ$)

2.5% + NZ$1.00 per ticket

USD – United States Dollar (US$)

2.5% + $0.70 per ticket

Customers with over $100,000 a year in ticketing sales are eligible for discounts on their Diobox Ticketing Fees. Contact us at [email protected] for volume discounts.

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