Deferred guest registrations let the buyer complete a purchase or registration without entering details for every additional guest right away. This helps when several tickets or registrations are submitted at once and guest details aren't known yet.
After submitting, the buyer receives an email with a unique link for each additional guest, so their details can be completed later. Until then, these guests appear as Unassigned Guests.
Use Cases
Buy tickets before deciding who will use them.
Secure and pay for tickets without entering guest details first.
Skip custom questions and forms for additional guests during registration.
Guest Experience
This option appears when two or more tickets or registrations are submitted together. For example:
The ticket quantity is more than one.
The order includes several ticket types or registration forms.
In these cases, a Register Guests Now toggle appears. If the buyer turns it off, the form hides the additional guest fields and asks only for:
The buyer's name and email address
Payment details (for ticket orders)
This keeps registration quick by collecting only the essential details up front.
After submitting, the buyer receives an email with links to complete each remaining guest registration.
Example: This receipt lists the unassigned guests and shows which details are still missing.
How to Disable Deferred Guest Registrations
This feature is turned on by default.
To turn it off:
Go to Portal → Guest Actions.
Uncheck Enable deferred guest registrations and click Save.
How to Find Unassigned Guests
You can find unassigned guests in two places.
Guests Section
In Guests, unassigned guests are grouped under the buyer and labeled Unassigned Guest, so you can spot them in the guest list.
To show only unassigned guests, open the Guest List dropdown and select the Unassigned Registration segment.
To contact the buyer, use the Group dropdown to find them and send a reminder to complete the guest details.
Submissions Section
In Submissions, open the Filter dropdown and select the option to show only Unassigned Registrations/Tickets. This view shows the same guests, organized by their original registration.
It also links to the receipt and to each unassigned guest, so you can open and complete any pending registration directly.
